Customer Support
Measurements & Comparison
1"- 2" The Length of a U.S.D Quarter coin
3"- 4" The Length of a Average Lipstick
6" The Length of an average Pen
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We Convert Pierced earrings to Clip Ons
For $5.00 U.S.D. per pair.---YOU MUST INCLUDE A NOTE AND CORRECT AMOUNT FOR THIS SERVICE TIME OF PURCHASE OR EMAIL AND REQUEST.
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Our Policy is as follows:
SHIPPING:
U.S. shipping cost Flat rate of $10.00( 2-3days )
Same day or next day if in the NYC area available
No shipments on Sundays
International shipping $30.00 U.S.D. (5-7 days)
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NOTE: All orders can only be shipped to the confirmed address. We are not responsible to change the address or name under any orders. We do this to protect our customers & our company. At this point QueenSolomonJewels will only ship to the address that matches the credit card or account. Once THE POSTAL CARRIER CONFIRMS DELIVERY WE ARE NOT RESPONSIBLE FOR YOUR PACKAGE. NO REFUNDS WILL BE FURNISHED FOR STOLEN GOODS. SO PLEASE USE AN ADDRESS THAT YOU WILL RECEIVE YOUR ITEMS. MOST OF OUR PIECES ARE HANDMADE OR LIMITED. WE CAN NOT PROTECT YOUR PURCHASE ONCE THE CARRIER DELIVER IT.
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Purchase from our inventory may be Exchanged
within 7 days of the date of purchase either for another piece of jewelry or for online credit.
A full online credit ONLY within 7 days
SALE ITEMS ARE FINAL SALE.
NOTE: IF ITEM ARRIVES BROKEN, PLEASE EMAIL US WITHIN 24 HOURS WITH A PICTURE OF THE ITEM. We need to do a swift turn around because most of our pieces are one of a kind and exclusives, from unique designers.
EARRING REPAIRS
FREE of charge -PLEASE EMAIL US:
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If You want to add length to chains (Customized) Contact us and it can be done.
Jewelry Care
Please handle with care
We hope you will love these accessories as much as we do! Like all delicate things, care must be given to ensure longer wear. Please read over our care guide before use. The general rule is, costume jewelry should be put on last and taken off first. If you have any additional questions, please contact us!
Here are important tips to remember:
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Keep jewelry away from water, lotion, perfume, and all other chemicals.
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When jewelry is not worn, please keep in a jewelry box or pouch.
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Do not use soap and water, or jewelry cleaner .
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Always keep dry and away from humidity.
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Clean with products made especially for costume jewelry.
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THERE IS A 20% Restocking Fee on ALL CLOTHING / SHOE / Clutches --ITEMS UNLESS NOTED MORE OR LESS, IF in any case You DO NOT SEE A RESTOCKING FEE , WE DO CHARGE Although extremely rare, some people are allergic to the metals and finishes commonly used in making jewelry. It is the responsibility of the consumer to be aware of any allergies he or she may have to metals (gold, silver, etc.) or the oxidation applied to metals (liver of sulfur) prior to making a purchase. Because there is no way for us to know the medical history of our customers, QueenSolomonJewelsInc will not be held liable for any allergic reactions that may occur as a result of wearing our jewelry & Accessories. Jewelry & Accessories should always be kept out of the reach of young children or other individuals likely to ingest the jewelry or its component parts. They should never be worn in the shower, pool or bed, Please do not place in the mouth due to risk of choking. Please keep your little ones safe!