Customer Support

Our  policy is as follows:

SHIPPING

U.S. shipping cost $5.00 usd ( 2-3days )-

No shipment on Sundays

Free shipping on $50.00 or more (within the US 2-3days)

International shipping $30.00 usd (5-7days)

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Purchase from our inventory may be exchanged

within 2 weeks of the date of purchase either for another piece of jewelry or for online credit.

We do not give refunds.

A full online credit within 14 days

 

SALE ITEMS ARE FINAL SALE.

 

NOTE: IF ITEM ARRIVES BROKEN, PLEASE EMAIL US WITHIN 24 HOURS WITH A PICTURE OF THE ITEM. We need to do a swift turn around because most of our pieces are one of a kind and exclusives, from unique designers.

 

FOR ANY TYPE OF EXCHANGE- CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING FEES (WHEN SENDING ITEM AND ALSO WHEN ITEM IS SHIPPED BY US).

 

WE ARE NOT RESPONSIBLE FOR LOST/DAMAGED PACKAGES  IF YOUR PACKAGE STATES IT WAS DELIVERED .

 

FOR EARRING REPAIRS PLEASE EMAIL US:

Free of charge (not including shipping cost)

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If You want to add chains (Customized) Contact  us and it can be done.

 

NOTE: All orders can only be shipped to the confirmed address. We are not responsible to change the address or name under any orders. We do this to protect our customers & our company. At this point QueenSolomonJewels will only ship to the address that matches the credit card or account.

 

THERE IS A 10% Restocking Fee on ALL CLOTHING / SHOE / Clutches --ITEMS UNLESS NOTED MORE OR LESS, IF in any case You DO NOT SEE A RESTOCKING FEE , WE DO CHARGE 10%.